Return and Repair Policy

Effective Date: 06/29/2024

Thank you for shopping with us! We take pride in the quality of our garments and strive to ensure you’re completely satisfied with your purchase. To keep our process straightforward and efficient, we have established the following policy:

**1. No Returns or Exchanges:**

- All sales are final. We do not accept returns or exchanges for any reason. Please review your purchase carefully before completing your order.

**2. One-Time Repair Policy:**

- If you receive a damaged or defective garment, we offer a one-time repair service. To be eligible, you must contact us within 30 days of receiving your item.

- To request a repair, please email our customer service team at shop@jadechristina.co with your receipt and a description of the issue. Include clear photos of the damage to facilitate the repair process.

- We will assess the damage and provide instructions on how to send the garment to us for repair.

- The repair service is limited to one-time only per garment and does not cover damages resulting from wear and tear or misuse.

**3. Repair Timeframe:**

- Repair times may vary depending on the nature of the damage and our current workload. We will provide an estimated timeframe when we confirm receipt of your garment.

**4. Shipping Costs:**

- You are responsible for the cost of shipping the garment to us for repair. We will cover the cost of returning the repaired item to you.

**5. Policy Changes:**

- We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and will apply to new purchases made after the update.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact us. Thank you for supporting our brand!

Jade Christina